Question 1

What should I expect in a confirmation email?

Accepted Answer

You will receive an email confirming the date and time of your appointment. If you have any questions or if the date and time are not convenient, please let us know as soon as possible. A reminder email will also be sent 24 hours before the scheduled appointment.

Question 2

What are Deposits and Invoices?

Accepted Answer

You will receive invoices for all work that Hawker Garden Services carries out. You may receive any or all of the following types of invoice:
Deposit Invoice - An invoice for 50% of your total quoted price
Balance Invoice - The remaining 50% of your total quoted price
Materials Invoice - An invoice for the total cost of any materials that are needed for your job that need to be purchased upfront (this also counts as a deposit invoice)
Regular Gardening Maintenance or Lawn Mowing - An invoice for regular garden maintenance, this will be sent in the evening following your appointment.
Please see payment terms below for when an invoice has to be paid.

New customers will have to pay a 50% deposit to secure a Hawker Garden Services Booking. If you need to cancel this appointment then the deposit is Non-refundable.

Question 3

What are the Payment Terms?

Accepted Answer

All invoices have to be paid by the date as noted on the invoice.

New Customers - 50% deposit of total invoice (all services)
Regular Garden Maintenance - within 48 hours of an appointment
Projects - Materials costs upfront and labour within 24 hours of completion.
Regular Lawn Mowing - within 48 hours of an appointment

Question 4

What are the payment options?

Accepted Answer

We can accept any of the following payment options. Cash or Bank Transfers are our preferred payment options.
Cash on the day
Bank Transfer using the Bank Account details on your invoice
Credit Card - by following the Link on your invoice
Debit Card - by following the Link on your invoice
We can accept PayPal transfers on request
We DO NOT accept cheques
Upon successful payment you will receive a receipt from Hawker Garden Services.

Question 5

How do I cancel an appointment?

Accepted Answer

If you need to cancel an appointment, please notify us at least 24 hours in advance. Note that a 50% deposit is non-refundable. You can contact us via email, WhatsApp, text, or phone call. ☎️ Call or text/WhatsApp us at 07547 731593 📧 Email us at info@hawkergardenservices.co.uk 🛜 Visit our website at www.hawkergardenservices.co.uk

Question 6

What if the weather is bad on the day of my appointment?

Accepted Answer

If we need to reschedule due to bad weather, we will inform you as soon as possible. Sometimes this may be last minute due to sudden changes in weather conditions. We will do our best to rebook your appointment at the earliest convenience.

Question 7

What happens with the garden waste that is generated?

Accepted Answer

If you have a garden waste bin then we will utilise this as much as possible. If the bin becomes full during a visit, then we will remove small amounts of garden waste such as grass clippings. If there is a large amount of waste then we will bag this up, ready to be emptied into the bin on the next visit. Where garden waste removal has been included within a quote then we will dispose of this correctly at Local Recycling Facilities.

Question 8

How do I cancel your services?

Accepted Answer

We understand that your requirements may change and that you no longer require our services, all we ask is that you give us notice of at least 14 days to allow us to offer your appointment to another customer.

Question 9

Can I leave you a review?

Accepted Answer

Absolutely, if you’re happy with the service that we offer, then we would be grateful if you could leave us either a Facebook or Google review, this helps our business to grow and allow other customers to find us.

Facebook:
https://www.facebook.com/HawkerGardenServices/reviews

Google:

https://g.page/r/CV96uWUKdofHEBM/review

Question 10

How do I raise a complaint?

Accepted Answer

If you're unhappy with any aspect of our service, please reach out to us immediately. We'll do our best to resolve the issue promptly. ☎️ Call or text/WhatsApp us at 07547 731593 📧 Email us at info@hawkergardenservices.co.uk 🛜 Visit our website at www.hawkergardenservices.co.uk

Frequently asked questions